Frequently Asked Questions
Available payment methods are shown at checkout. Depending on the options enabled on our store, these may include major debit and credit cards and supported digital payment services.
Payments are processed through Shopify’s secure checkout system and supported payment providers. AMRO Security does not directly store your complete payment-card details.
Yes. After completing your order, you should receive a confirmation email containing your order number and purchase details. Please also check your spam or junk folder if it does not arrive shortly after checkout.
We deliver to customers worldwide. Available delivery methods, costs and estimated times are shown at checkout and may vary depending on the destination.
International orders may be subject to customs duties, import taxes or local handling fees. These charges are normally the customer’s responsibility and are not included in the product or delivery price unless stated otherwise.
Delivery may be unavailable to certain restricted locations or for particular products.
Estimated processing and delivery times are provided in our Delivery & Shipping Policy and may also appear during checkout. Delivery times can vary depending on the product, destination and courier.
Once tracking becomes available, we will send the details by email. You can also use our Track Your Order page when tracking information has been issued.
UK consumers purchasing online normally have the right to notify us of cancellation within 14 days after receiving an eligible product. The product must then be returned within a further 14 days. Please read our Returns & Refunds Policy for the full terms and instructions.
You may inspect a product as you reasonably could in a shop. However, handling, installation or use beyond what is necessary to inspect it may reduce its value and could affect the amount refunded.
Customers are normally responsible for the direct cost of returning a non-faulty product after changing their mind. Where a product is faulty, damaged or incorrectly supplied, contact us before returning it so we can provide suitable instructions.
Unlocking methods vary by model. Depending on the selected lock, available options may include face recognition, fingerprint access, passcode, access card, smartphone app or physical key. Check the individual product page before ordering.
The AMRO Face Recognition Door Lock includes built-in visitor-viewing and doorbell-related functions. Please review the product page for the exact features, app functions and included components.
Supported emergency-access methods vary by model. These may include a physical key, external emergency power connection or low-battery warning. Check the relevant product specifications and keep any supplied emergency key accessible.
Selected models include a concealed mechanical key option for backup access. Confirm this on the individual product page before purchasing.
Temporary or remotely managed access may be available on selected models through passcodes or app controls. Features depend on the specific lock and connected application.
No smart lock is guaranteed to fit every door. Compatibility depends on the door material, thickness, opening direction, existing lock mechanism and available installation space. Check the product measurements carefully before ordering.
Some products are designed for straightforward installation, while smart locks may require more careful measuring, fitting or professional assistance. Follow the supplied instructions and do not drill or modify your door until compatibility has been confirmed.
Installation availability and pricing depend on the product and location. Contact us before ordering to confirm whether installation is available in your area.
Check your door material, thickness, opening direction, existing lock dimensions and the space available around the handle. Compare these measurements with the specifications shown on the product page.
The compatible application is identified on the relevant product page or in the supplied instructions. Different AMRO products may use different applications, so do not assume that every product is controlled through one app unless this is specifically confirmed.
Remote viewing, notifications and app controls may become temporarily unavailable while the connection is offline. Local functions such as physical-key access or certain stored unlocking methods may continue to operate, depending on the product.
Storage and data handling depend on the product, application and any connected cloud service. Review the relevant app provider’s privacy information and available storage settings before enabling recording.