Returns and Refunds Policy
We want you to be completely satisfied with your purchase. This policy explains your rights and our procedures for returns and refunds.
Nothing in this policy limits or removes your statutory rights under UK consumer law.
1. Cancelling Before Dispatch
You may cancel your order at any time before dispatch by contacting our customer service team.
Under the Consumer Contracts Regulations, you have 14 days from the day after you receive your order to notify us that you wish to cancel.
2. Change-of-Mind Returns
If you change your mind about a product, you may return it within 14 days of receiving your order.
After notifying us of your cancellation, you have a further 14 days to return the product to us.
3. Condition of Returned Products
Products must be returned in their original condition, unused, and in original packaging with all accessories and documentation.
4. Returning an Unwanted Product
To return an unwanted product, please contact our returns team to obtain a returns authorisation number and instructions.
For change-of-mind returns, you are responsible for the cost of return postage. We recommend using a tracked service.
5. Refunds
Refunds will be processed within 14 days of receiving your returned product, using the same payment method as your original purchase.
6. Faulty, Damaged or Incorrect Products
If you receive a faulty, damaged, or incorrect product, please contact us immediately. We will arrange collection and provide a full refund or replacement.
Under the Consumer Rights Act 2015, you have 30 days to reject a faulty product and receive a full refund.
7. Accidental Damage and Misuse
Products damaged through misuse, accidental damage, or incorrect installation are not covered by this returns policy.
8. Installation and Removal Costs
We are not responsible for any installation or removal costs associated with returned products.
9. Excluded Products
Certain products may be excluded from our returns policy for hygiene or safety reasons. These will be clearly marked at the time of purchase.
10. Sale and Promotional Products
Sale and promotional products are subject to the same returns policy as full-price items, unless otherwise stated.
11. Manufacturer Warranties
Many of our products are covered by manufacturer warranties. Please refer to the product documentation for warranty terms.
12. Business Purchases
If you are purchasing as a business, different terms may apply. Please contact our business sales team for details.
13. Contact Information
For all returns and refund enquiries, please contact our customer service team using the details provided below.
14. Statutory Rights
This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Returns Contact Information
15. Model Cancellation Notice
You may use this template to notify us of your cancellation. Please complete and send to the returns address above.