Delivery & Shipping

Orders are normally processed within 1–2 working days after payment has been successfully received.

Orders placed on weekends or public holidays will normally begin processing on the following working day.

Processing times may occasionally be longer during busy periods, promotional events, public holidays or when additional order verification is required.

When your order has been dispatched, we will send a dispatch confirmation email containing any available tracking information.

AMRO Security delivers to eligible addresses worldwide.

Available delivery destinations are shown during checkout. Delivery may be unavailable to certain countries, regions or addresses because of carrier limitations, local import restrictions, sanctions, product regulations or other legal requirements.

Some products may also be unavailable for delivery to particular destinations.

If we are unable to fulfil your order, we will contact you and issue an appropriate refund.

Standard delivery is free on all eligible orders.

Express, priority or alternative delivery services may carry an additional charge. Any available options and their prices will be displayed during checkout.

Estimated delivery times are provided as a guide only and are not guaranteed. Delivery times may be affected by factors beyond our control, including customs clearance, public holidays, and courier delays. We are not responsible for delays caused by third-party carriers.

Where tracking is available, we will send a tracking number or tracking link after dispatch.

You can also visit our Track Your Order page and enter:

• Your order number and email address; or
• Your delivery tracking number

Tracking information may not appear immediately after dispatch. Please check again later if the carrier has not yet recorded the first update.

International orders may be subject to:

• Customs duties
• Import VAT or other local taxes
• Customs-clearance charges
• Carrier handling or administration fees

These charges are imposed by the destination country or delivery carrier.

Unless your checkout expressly states that duties and taxes are included, the recipient is responsible for paying any applicable international charges.

AMRO Security does not control these charges and cannot reliably predict their amount. Customers should contact their local customs authority for further information before ordering.

A parcel may be held until the required fees have been paid.

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please check carefully:

• House or building number
• Street name
• Flat or unit number
• Town or city
• Postcode or ZIP code
• Country
• Telephone number

Contact us as soon as possible if you need to correct an address.

We will try to update the address before dispatch, but changes may not be possible after an order has entered processing or has been handed to the carrier.

Products from the same order may occasionally be sent in separate parcels.

This may happen where:

• Products are stored in different fulfilment locations
• Different carriers are used
• One product becomes available before another
• A parcel-size or weight restriction applies

Where available, separate tracking information will be provided for each shipment.

You will not be charged additional standard delivery fees merely because we divide an order into separate shipments.

Carrier tracking may occasionally show limited movement or delayed updates.

Possible causes include:

• Customs processing
• Severe weather
• Public holidays
• Local delivery disruption
• High parcel volumes
• Incorrect or incomplete address information

If your order has not arrived by the end of the estimated delivery period, contact us at Info@amrosecurity.co.uk and include your order number.

We will review the tracking information and assist with the carrier investigation where appropriate.

If your parcel or product arrives damaged, contact us promptly and provide:

• Your order number
• Photographs of the outer packaging
• Photographs of the shipping label
• Photographs or video showing the damaged product
• Details of any missing components

Please retain the packaging while we investigate.

If delivery cannot be completed, the carrier may:

• Attempt delivery again
• Leave the parcel at an authorised safe place
• Deliver it to a local collection point
• Return it to the sender

Customers are responsible for following carrier instructions and collecting parcels within any stated collection period.

Where an order is returned because of an incorrect address, refusal to pay applicable import charges or failure to collect the parcel, we may deduct reasonable delivery or return costs from any refund where permitted by law.

We will contact you before arranging re-delivery where an additional charge applies.

Orders remain AMRO Security’s responsibility until they are delivered into the physical possession of:

• The customer; or
• Another person identified by the customer to receive the order

An exception may apply where the customer independently chooses and commissions a carrier that was not offered by AMRO Security.

For delivery and tracking assistance, contact:

AMRO Security
Legal business name: AMRO Security

Email: Info@amrosecurity.co.uk

Telephone: +44 1322 531145

Business address: 259 Slade Green Road, Erith DA8 2JW

Please include your order number when contacting us.